Cancellation policy
Last updated: July 20, 2026
This policy explains the purchase and cancellation terms for one-time products, products that offer a choice between one-time purchase and recurring access, subscription-only products, and any product that clearly states a fixed access period.
The product page, the purchase option selected in Shopify checkout, the order confirmation, and the active subscription record control the terms that apply to a specific order. Prices are shown in Canadian dollars unless checkout states otherwise.
Nothing in this policy limits rights or remedies available under applicable consumer protection law.
1. Purchase Models
One-Time Purchases
A one-time purchase is charged once and does not renew automatically. It includes only the product, files, access period, updates, support, or other benefits stated for that purchase.
A one-time purchase is not lifetime access unless the product page or checkout clearly states that lifetime access is included. Future updates, new products, ongoing support, and subscription benefits are not included unless specifically stated.
Products With One-Time and Subscription Options
Some products may allow you to choose either a one-time purchase or an AI Training Access subscription. The option selected in Shopify checkout controls whether the order is charged once or renews.
Selecting a one-time purchase does not create a subscription. Selecting a subscription authorizes recurring billing under the plan shown at checkout.
Subscription-Only Products
Some products require an active subscription purchase option. Shopify checkout will require you to select an available plan before completing the order.
Fixed-Term or Time-Limited Access
A product is treated as fixed-term or time-limited only when the product page or checkout clearly states a defined access period or end date. A fixed-term one-time purchase does not renew unless checkout clearly identifies it as recurring.
An annual subscription is a recurring 12-month billing plan, not a non-renewing one-year purchase. It continues to renew every 12 months while active unless cancelled.
2. Current Recurring Purchase Options
The following recurring plans were active when this policy was updated. The selected Shopify checkout option remains the final purchase record.
AI Training Access Monthly
$5 CAD per month while active.
This plan renews monthly until cancelled. You may cancel after the first order to stop future renewals.
AI Training Access Yearly
$40 CAD per year while active.
This plan renews yearly until cancelled. You may cancel after the first order to stop future renewals.
Complete Access Monthly
$25 CAD on the first order, then $7 CAD per month while active.
The $25 charge applies to the first monthly order. The plan then renews at $7 CAD per month until cancelled. You may cancel after the first order to stop future renewals.
Complete Access Annual
$60 CAD every 12 months while active.
This plan renews every 12 months until cancelled. You may cancel after the first order to stop future renewals.
Recurring plans include only the training, content, tools, downloads, updates, guidance, consultation, or other benefits listed for the selected offer. A subscription does not automatically include every current or future Jack Righteous product.
3. Recurring Billing
When you select a recurring plan, you authorize Shopify and the payment provider used at checkout to charge the payment method connected to the subscription according to the billing frequency and price shown for that plan.
Applicable taxes, discounts, currency presentation, and the final amount due are shown in checkout. Review the selected plan before completing the purchase.
Recurring access continues while the subscription remains active and payments are successfully processed, subject to the benefits and access terms stated for the offer.
4. Managing or Cancelling a Subscription
You can manage an active subscription through the subscription-management route provided in your customer account, order communication, or subscription portal.
Customer account login:
https://account.jackrighteous.com
For billing, cancellation, payment, order, customer-account, or subscription-portal help:
Please include your order number, the email address used at checkout, and the product or plan name.
The subscription portal or support confirmation will show the effective cancellation date and the access status for your plan. Cancellation stops future renewals once processed.
A cancellation request sent after a renewal has already been processed does not automatically reverse or refund that charge. Requests submitted too close to a renewal may not be processed before that billing attempt.
Cancelling recurring access does not convert the subscription into permanent or lifetime access.
5. Access After Cancellation or the End of a Plan
Subscriber-only access, gated content, eligible updates, subscriber tools, downloads, written guidance, consultation, or other recurring benefits end according to the access status and effective date shown for the subscription.
One-time products purchased separately are not cancelled merely because a separate subscription ends. Any files or materials already delivered remain subject to the product licence, product terms, and applicable site policies.
No purchase provides lifetime access unless the applicable product page or checkout expressly states that lifetime access is included.
6. Failed or Unsuccessful Payments
If a recurring payment fails, Shopify, the subscription provider, or the payment provider may retry the payment. Subscription access may be paused, limited, delayed, or cancelled depending on the subscription record and provider settings.
You may need to update the payment method through your customer account or subscription-management portal. Contact support if you cannot access the required billing route.
7. Refunds and Recurring Charges
Cancelling a subscription stops future renewals once the cancellation is processed. It does not automatically refund the initial payment, past subscription charges, already processed renewal charges, used access periods, delivered digital products, downloaded files, or benefits already made available.
Digital and access-based payments are generally non-refundable after access, delivery, or downloads are provided, except where required by law or approved after review by support.
Refund eligibility, technical access problems, duplicate billing, store errors, damaged physical products, and other order issues are handled under the Refund and Returns Policy:
https://jackrighteous.com/policies/refund-policy
8. Physical Product Cancellations
Physical products, print-on-demand products, made-to-order items, and supplier-fulfilled products may not be cancellable after production, fulfilment, or shipping has started.
Contact support as soon as possible if you need to request cancellation of a physical order. Cancellation is not guaranteed after the order has entered production or fulfilment.
Shipping and physical-order terms are described in the Shipping Policy:
https://jackrighteous.com/policies/shipping-policy
9. Member Access and Support
For billing, cancellation, order, payment, customer-account, download, or technical access problems:
For help locating included member training, tools, downloads, or access routes after the purchase has been confirmed:
Include your order number, checkout email address, product or plan name, and a brief explanation of the issue.
10. Related Policies
Refund and Returns Policy:
https://jackrighteous.com/policies/refund-policy
Shipping Policy:
https://jackrighteous.com/policies/shipping-policy
Privacy Policy:
https://jackrighteous.com/policies/privacy-policy
Terms of Service: