Refund policy
Last updated: July 20, 2026
1. Scope and Customer Rights
This Refund and Returns Policy explains how JackRighteous.com handles refunds, returns, replacements, access problems and order issues for products and services purchased directly through the store.
JackRighteous.com currently sells several different product classes, including one-time digital downloads, digital music, guides, ebooks, AI creator tools, training and access products, recurring subscriptions, custom creative services, gift cards, ingestible supplements, physical merchandise, print-on-demand goods and supplier-fulfilled goods. The rule that applies depends on what was purchased and why a remedy is requested.
There is no universal voluntary 30-day change-of-mind return window for every product. Nothing in this policy limits a customer’s rights or remedies under applicable consumer protection law, including rights involving non-delivery, missing mandatory information, goods or services that do not match their description, defective goods, legal warranties or chargebacks available by law.
2. Contacting Support
For refund, return, replacement, billing, download, order or technical access help, contact support@jackrighteous.com.
Include your order number, the email address used at checkout, the product or plan name and a clear explanation of the issue. Include screenshots, photographs, packaging images, tracking information or other evidence when relevant.
Please report delivery, download or access problems promptly and preferably within 30 days so the store can locate transaction and delivery records. A request to report promptly does not remove any longer right or remedy provided by applicable law.
3. One-Time Digital Products and Downloads
One-time digital products include digital art, PDFs, guides, templates, prompt packs, checklists, worksheets, ebooks, creator tools, digital music files and similar electronically delivered materials.
These purchases are generally final once the product has been delivered, downloaded, accessed or made available. They are not normally refundable because of a change of mind, buying the wrong product, lack of time, no longer needing the product, personal preference or device or software incompatibility that was not promised in the product description.
Support will review problems such as a missing or corrupted file, a broken delivery link, an incorrect or duplicate file, a material component clearly promised but not supplied, a product that materially differs from its description, duplicate billing or a store-side delivery problem that cannot be resolved.
The first remedy may be a corrected file, replacement download, repaired link or access correction. A refund may be approved when the promised product cannot be supplied or the problem cannot reasonably be corrected, or when required by law.
4. One-Time Training, Bundles and Access Products
One-time training packages, bundles and access products are generally final after the included files, training area or customer access has been made available.
A product is time-limited only when its product page, checkout terms or order confirmation clearly states an access period or end date. Failure to use or complete the material during the stated period is not normally grounds for a refund unless the failure was caused by a store-side access problem that support could not resolve.
If promised access or included material is missing, support will attempt to restore access, resend instructions or provide the missing material. A refund may be approved if the promised access or material cannot be provided.
5. Subscriptions and Recurring Access
Initial subscription charges and processed renewal charges are generally non-refundable once the applicable access period and benefits have been made available, except where required by law or approved after review of a duplicate charge, clear store error or unresolved store-side access failure.
Cancelling a subscription stops future renewals once the cancellation is processed. It does not automatically refund an initial payment, an already processed renewal, a used access period, a downloaded file or benefits already made available. Cancellation does not convert recurring access into permanent or lifetime access.
Subscription management and cancellation terms are described in the Purchase Options and Cancellation Policy:
https://jackrighteous.com/policies/subscription-policy
6. Custom Creative Services
Custom creative services currently include custom cover art and animated cover services. Product-specific deliverables, turnaround estimates, revision limits and submission requirements are controlled by the applicable product page and order communication.
A cancellation request may be reviewed before work begins. Once research, generation, editing, animation, design, drafting or another substantive part of the service has started, amounts attributable to completed work and non-recoverable costs are generally non-refundable.
If JackRighteous.com cannot provide the purchased service, the store may offer a corrected delivery, reasonable rescheduling, replacement service, credit accepted by the customer or a refund for the unperformed portion. Dissatisfaction based only on personal preference is not automatically a defect when the delivered work reasonably follows the approved brief and stated service scope.
7. Physical Products, Merchandise and Print-on-Demand Goods
Physical products may include mugs, journals, clothing, accessories, home goods and other merchandise produced or fulfilled by third-party suppliers or print-on-demand partners.
Many physical products are made to order. Voluntary returns or exchanges are generally not offered for change of mind, accidental purchase, wrong size, wrong colour, wrong variant or another customer selection error. Review the product description, sizing information, variants, shipping details and order summary before checkout.
Contact support promptly when an order is damaged, defective, incorrect, missing, materially different from its description or otherwise non-conforming. Reporting within seven days of delivery is strongly requested because photographs, packaging and supplier records are easier to verify. Reporting after seven days does not by itself remove a legal warranty or other statutory right.
Include clear photographs of the product and packaging where relevant. Depending on the issue and applicable law, the remedy may be correction, repair, replacement, exchange, refund or another appropriate resolution.
Do not return a physical product without written authorization. When a voluntary return is approved, the item must ordinarily be unused, unworn, unwashed and in its original condition unless the claim concerns a defect, damage or non-conformity. Return instructions and responsibility for approved return costs will be provided based on the reason for return and applicable law.
8. Ingestible Supplements and Consumable Products
Certain active products are ingestible supplements that are currently limited to eligible United States customers as stated on their product pages.
For health and safety reasons, opened ingestible or consumable products are generally not eligible for a voluntary return. Do not consume a product that arrives damaged, opened, leaking, tampered with, incorrect, expired or otherwise unsafe.
Contact support promptly with photographs, packaging details, lot or expiry information where available and a description of the issue. Unopened returns require prior authorization and are reviewed according to the product condition, supplier rules, health and safety requirements and applicable law. Damaged, defective, incorrect, unsafe or non-conforming products may qualify for replacement, refund or another appropriate remedy.
9. Gift Cards
Jack Righteous gift cards are digitally delivered and are generally not refundable because of a change of mind after the card has been issued, except where required by law or approved because of a store error, duplicate charge or failed delivery.
A gift card that may be used as cash at JackRighteous.com does not expire and retains its unused value. Where Quebec prepaid-card rules apply, a remaining balance of $5 or less will be refunded upon request. Gift-card terms, balance information and legally required remedies remain subject to applicable prepaid-card law.
10. Free Products and Free Downloads
Free products, free downloads and promotional resources have no purchase price to refund. Support will attempt to repair a broken delivery link or provide a missing free file when reasonably available.
11. Mixed Orders
When an order contains more than one product class, each item is assessed under the rule that applies to that item. A digital item, recurring plan, custom service, gift card, supplement and shipped item in the same order may therefore have different refund, return and remedy terms.
12. Delivery, Missing Orders and Non-Delivery
If a physical shipment is delayed, missing or marked delivered but not received, contact support with the order number and tracking information. The store will review carrier and supplier records and the delivery circumstances.
Customers may be asked to check with household members, neighbours, building staff or the carrier as part of the investigation. This does not remove any responsibility or remedy that applies to the merchant under law. Clear customer instructions authorizing a package to be left in a particular place may affect responsibility for a later loss.
If goods, services, digital delivery or access are not supplied within the agreed period or within a period required by applicable distance-contract law, the customer may have cancellation, reimbursement or chargeback rights in addition to this voluntary policy.
13. Incorrect Customer Information or Shipping Address
Customers are responsible for reviewing the email address, shipping address, product, size, colour, variant and other order information submitted at checkout.
Contact support immediately after discovering an error. A change cannot be guaranteed after a digital product has been delivered or a physical order has entered production, fulfilment or shipping. Additional production, return, redelivery or replacement costs caused by incorrect information supplied by the customer may not be refundable, except where law requires another result.
14. Returns and Exchanges
Do not mail or ship an item back without written authorization and return instructions. Unauthorized returns may be refused or may delay review.
Digital products, delivered access, custom work already performed and gift cards cannot be physically returned. Made-to-order and print-on-demand items are generally not exchangeable for customer selection errors. Approved remedies for defective, damaged, incorrect or non-conforming goods are assessed according to the facts, the supplier process and applicable law.
15. Review Process and Evidence
Support will review the product class, product description, order and payment records, delivery or access status, communications and evidence supplied. Additional photographs, screenshots, files, packaging, tracking details or clarification may be requested.
A reasonable first remedy may be correction, restored access, a replacement file, a replacement product, repair, redelivery, rescheduling or completion of the promised service. When that remedy is unavailable or inappropriate, a refund or another legally compliant resolution may be approved.
16. Approved Refunds
Approved refunds are issued to the original payment method unless another method is required by law or agreed with the customer.
Voluntary refunds are normally submitted within 10 business days after approval. Banks, credit-card issuers, PayPal, Shop Pay and other payment providers may require additional processing time. Any shorter or specific reimbursement deadline required by applicable law takes priority.
Contact support if more than 15 business days have passed since the store confirmed that a voluntary refund was processed and the credit has not appeared.
17. Chargebacks and Statutory Cancellation Rights
Contact support first when reasonably practical so the store can review and attempt to correct the problem. This request does not limit a customer’s statutory right to cancel a qualifying distance contract or request a chargeback within the periods provided by applicable law.
When responding to a payment dispute, JackRighteous.com may provide the payment processor or financial institution with relevant order, checkout, delivery, download, access, tracking, product-description, policy and communication records.
18. Related Policies
Purchase Options and Cancellation Policy:
https://jackrighteous.com/policies/subscription-policy
Shipping Policy:
https://jackrighteous.com/policies/shipping-policy
Terms of Service:
https://jackrighteous.com/policies/terms-of-service
Privacy Policy: