ASK JACK Resource Library & Member Support Routes | Jack Righteous
Gary WhittakerASK JACK, the resource library and customer support now have separate jobs.
The former “VIP Prompt Support” language combined several different things: public project questions, member training resources, written guidance and order support. The relaunch separates those routes so creators know what to use and what their purchase actually includes.
Updated July 26, 2026: the existing library URL remains active, but the current name is ASK JACK Member Resource Library.
Start with the route that matches the actual need.
ASK JACK
Use the public ASK JACK route when you have a creator, project or business question and need help identifying the strongest next step.
Use ASK JACKResource Library
Use the ASK JACK Member Resource Library for structured guides, workflows, checklists and solutions built from recurring creator problems.
Browse the LibraryMember Guidance
Use member guidance for protected-resource navigation and written guidance specifically included with an eligible current offer or active access record.
Check EligibilityCustomer Support
Use customer support for orders, billing, renewals, cancellation, downloads, broken links, missing files and account access.
Email SupportThe live product page and checkout terms control what is included.
Complete Access
- All three Core Paths
- Eligible tools and downloads
- Eligible updates while access remains active
- Written guidance or consultation routes where the current offer lists them
VIP Plus
- One-time current training package
- All three Core Paths and included PDFs or records listed on the product page
- No automatic future-version updates
- No ongoing prompt support or written consultation unless the live offer expressly says otherwise
Individual Core Paths
- Focused Sound, Voice or Brand training
- Only the resources listed for that specific path
- No automatic access to the other two paths
- No implied ongoing consultation
Legacy Training Access
- Remains relevant only to customers with an active legacy record
- Does not represent the current first-purchase offer
- Existing members should use Member Home and their account
- Do not repurchase because access is unclear
Use the correct inbox so the request can be handled correctly.
Protected-resource navigation and eligible written guidance connected to a current purchase or active access record.
Include the checkout email, access level, relevant link and one focused question.
Orders, billing, renewals, cancellations, customer accounts, downloads, missing files, product delivery and broken links.
Include the checkout email, order or plan name, expected resource and screenshot when relevant.
General creator questions, project direction, possible Creator Spotlight consideration and deciding what to do next.
Bring the project, the current blocker and the decision you need to make.
The useful library stayed. The inaccurate promise was removed.
The original support initiative produced valuable prompt, workflow, publishing, rights, branding and creator-development guides. Those resources remain available at the same library URL so established links and member bookmarks continue to work.
What changed is the promise around them. The library is no longer described as a service where every subscriber receives personal prompt responses. Written guidance depends on the current eligible offer, while general creator questions belong in ASK JACK and order problems belong in customer support.
