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Shipping Policy

Digital Products

Digital products (PDFs and downloads) sold on JackRighteous.com are delivered electronically and do not require shipping. Access is provided immediately after checkout via email or customer account access.

Physical Products (Third-Party Fulfillment)

Physical products sold on JackRighteous.com are fulfilled and shipped by third-party suppliers through Shopify Collective or approved production partners.

Processing Time

Most physical orders are processed within 1–5 business days before shipment. Some items may require additional production time prior to shipping.

Shipping & Delivery Times

Shipping times, carriers, and costs vary by supplier and destination and are displayed at checkout when available.

Typical delivery times range from 5–15 business days after shipment, depending on the supplier, carrier, and delivery location.

Carriers & Tracking

Once an order ships, tracking information is provided by the supplier via email. Carriers may include national postal services and major courier partners.

International Shipping

International orders may be subject to customs processing, duties, taxes, or delays beyond our control.

Shipping Issues & Damaged Items

If your order arrives damaged, incomplete, or does not arrive as expected, please contact info@jackrighteous.com within 7 days of delivery.

We will coordinate directly with the supplier on your behalf to help resolve the issue in accordance with the supplier’s fulfillment and replacement policies.

Additional Notes

Because physical products are fulfilled by third-party suppliers, shipping timelines and handling procedures may vary by product. We work only with approved partners and remain your point of contact for order support.

Returns & Refunds Policy

Digital Products

Digital products (PDFs and downloads) are non-refundable once delivered.

If you experience a technical issue accessing or downloading a digital product, please contact info@jackrighteous.com with your order number and we will assist you.

Physical Products (Third-Party Fulfillment)

Physical products sold on JackRighteous.com are fulfilled by third-party suppliers through Shopify Collective or approved production partners and are subject to the supplier’s return and replacement policies.

Because these items are often made to order or shipped directly by partners, returns for reasons such as buyer’s remorse, incorrect sizing, or ordering errors may not be accepted.

Damaged, Defective, or Incorrect Items

If your physical item arrives damaged, defective, or incorrect, please contact info@jackrighteous.com within 7 days of delivery with your order number and clear photos of the issue.

We will coordinate directly with the supplier on your behalf to arrange a replacement or other appropriate resolution in accordance with the supplier’s policy.

Order Issues

JackRighteous.com remains your point of contact for support. While fulfillment is handled by third-party partners, we will assist in communicating with suppliers to help resolve eligible issues.

NEED SUPPORT?

JackRighteous.com remains your point of contact for all orders.

If you need help with downloads, shipping, damaged items, or partner-fulfilled products, email info@jackrighteous.com.

We typically respond within 1 business day.

To help us assist you faster, please include your order number and use “Product Support” in the subject line.