ASK JACK Resource Library & Member Support Routes | Jack Righteous
Gary WhittakerASK JACK, the resource library and customer support now have separate jobs.
The former “VIP Prompt Support” language combined several different things: public project questions, member training resources, written guidance and order support. The relaunch separates those routes so creators know what to use and what their purchase actually includes.
Updated July 26, 2026: the existing library URL remains active, but the current name is ASK JACK Member Resource Library.
Start with the route that matches the actual need.
ASK JACK
Use the public ASK JACK route when you have a creator, project or business question and need help identifying the strongest next step.
Use ASK JACKResource Library
Use the ASK JACK Member Resource Library for structured guides, workflows, checklists and solutions built from recurring creator problems.
Browse the LibraryMember Guidance
Use member guidance for protected-resource navigation and written guidance specifically included with an eligible current offer or active access record.
Check EligibilityCustomer Support
Use customer support for orders, billing, renewals, cancellation, downloads, broken links, missing files and account access.
Email SupportThe live product page and checkout terms control what is included.
Creator Library — One-Time
- Current one-time training and resource-library route
- Included resources are those listed on the live product page
- No automatic future-version updates unless the live offer expressly says otherwise
- No implied ongoing consultation or active-access support
Creator Pro
- Deeper repeated project-development route
- Current pro-level training and resources as listed on the live offer
- Support and consultation terms are controlled by the live product page
- Use this when the work needs deeper ongoing development
Complete Access
- Broadest current connected access route
- Eligible tools and training listed in the current offer
- Eligible updates while access remains active
- Written guidance or consultation routes where the current offer lists them
Existing / Legacy Purchases
- Existing customers keep the entitlement attached to what they originally purchased
- Historical offer names do not represent the current first-purchase ladder
- Existing customers should use Member Home and their account
- Do not repurchase because a renamed access level is unclear
Use the correct inbox so the request can be handled correctly.
Protected-resource navigation and eligible written guidance connected to a current purchase or active access record.
Include the checkout email, access level, relevant link and one focused question.
Orders, billing, renewals, cancellations, customer accounts, downloads, missing files, product delivery and broken links.
Include the checkout email, order or plan name, expected resource and screenshot when relevant.
General creator questions, project direction, possible Creator Spotlight consideration and deciding what to do next.
Bring the project, the current blocker and the decision you need to make.
The useful library stayed. The inaccurate promise was removed.
The original support initiative produced valuable prompt, workflow, publishing, rights, branding and creator-development guides. Those resources remain available at the same library URL so established links and member bookmarks continue to work.
What changed is the promise around them. The library is no longer described as a service where every subscriber receives personal prompt responses. Written guidance depends on the current eligible offer, while general creator questions belong in ASK JACK and order problems belong in customer support.
